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Can customers cancel their orders and return products?

Read more about order cancellation, returns and refunds

Updated over 2 weeks ago

eWeLinkStore.com is a web store operating in the European Union, so customers are protected by all consumer rights guaranteed by the EU regulations.

As part of that, customers may cancel their orders within 14 days, return the product, and get a refund.

Customers may send their order cancellation within 14 days after the day the products were delivered. If the 14-days period expires on a non-working day, the deadline is extended till the next working day.

If the order is cancelled shortly after submitting the order, before the package is handed over to the delivery / courier company, then the order is cancelled immediately and refund is started immediately.

Refunds

If you paid by card for your order, then you will get a refund typically within a few days to your card. In case your order was paid by SEPA bank transfer, refunds will arrive to your bank account by SEPA bank transfer, too.

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